Privacy Policy

Jeevika.ai (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, platform, and services (collectively, the “Services”).

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and account details.
  • Health Information: Symptoms, health-related inputs, and information you voluntarily provide when using our AI services.
  • Usage Data: IP address, device information, browser type, pages visited, and interaction data.
  • Communication Data: Messages, emails, or support requests sent to us.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services
  • Generate AI-powered health insights
  • Connect you with healthcare professionals, where applicable
  • Communicate with you about updates, support, or important notices
  • Ensure platform security and prevent misuse
  • Comply with legal and regulatory obligations

3. Health Data and AI Processing

Health-related information you provide is processed to deliver personalized insights and improve our AI models. This information is handled with strict confidentiality and security measures.

Our AI outputs are generated algorithmically and may not always be accurate. You acknowledge that AI-generated insights are for informational purposes only and should not be treated as professional medical advice.

4. Sharing of Information

We do not sell your personal data. We may share information only in the following cases:

  • With trusted service providers who assist in operating our Services
  • With healthcare professionals, only with your consent
  • To comply with legal obligations or lawful requests
  • To protect the rights, safety, or security of Jeevika.ai and users

5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or update your personal data
  • Request deletion of your personal data
  • Withdraw consent for data processing
  • Request a copy of your stored data

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the Services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@jeevika.ai

By using Jeevika.ai, you acknowledge that you have read and understood this Privacy Policy.